Welcome to the TREWSX LLC FAQ page! Here you’ll find answers to common questions about our products, shipping, returns, and more. If you have any additional questions or need further assistance, please don’t hesitate to contact us at [email protected].

1. What products do you sell?

We offer a wide range of high-quality, fashionable men’s clothing, including:

  • Jeans
  • Trousers
  • Polos & T-shirts
  • Shorts
  • Cargo Pants
  • Underwear & Socks

Our collections cater to casual, fashionable, and business styles, making sure there is something for every occasion.

2. Do you ship internationally?

Yes, we offer worldwide shipping! Whether you’re in the United States, the European Union, or anywhere else in the world, we can deliver to your doorstep.

3. How can I place an order?

To place an order, simply browse our website www.trewsx.com, select the items you wish to purchase, and proceed to checkout. You will be asked to provide your shipping details and payment information to complete your order.

4. What payment methods do you accept?

We accept a variety of secure payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
  • PayPal
  • Other Local Payment Methods depending on your region

5. How much does shipping cost?

  • Free Shipping on orders over US$39.90.
  • Standard Shipping Fee is US$7.00 for orders under US$39.90.

We offer worldwide shipping, and the shipping fees will be calculated at checkout based on your location.

6. How long will it take for my order to arrive?

  • United States and European Union: Orders generally arrive within 15-20 business days.
  • Rest of the World: Orders may take 20-25 business days for delivery.

Please note that delivery times may vary depending on your location and any customs clearance delays.

7. Do you offer free returns or exchanges?

Yes! We offer free returns and exchanges. However, please note:

  • Customers are responsible for the shipping costs of returns and exchanges.
  • If customs duties are incurred, customers will need to pick up the goods and pay the duties themselves.
  • Returns and exchanges must be made within a specified period and items should not be damaged or used.

For more details, check out our Return and Refund Policy.

8. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website and stay updated on the status of your delivery.

9. What if my order is damaged or lost?

If your order arrives damaged or you suspect it was lost in transit, please contact us within 30 days of the estimated delivery date. We will work with you to resolve the issue, either by sending a replacement or issuing a refund.

For damaged goods, we may request photos of the items and packaging to facilitate the claims process.

10. Are there any customs duties or taxes?

For international orders, customs duties, taxes, or other fees may apply upon arrival in your country. These charges are the responsibility of the customer, and TREWSX LLC is not responsible for any customs-related fees.

11. Can I change or cancel my order after it has been placed?

Once an order is placed, it is processed immediately to ensure fast shipping. If you need to make a change or cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request before the order is shipped, but please note that we cannot guarantee changes once the order has been processed.

12. How do I contact customer support?

For any inquiries, concerns, or assistance, feel free to contact our customer support team:

Our team is happy to assist you and ensure that you have a pleasant shopping experience with TREWSX LLC.

13. How can I stay updated on promotions and new products?

To stay informed about sales, special offers, and new arrivals, you can:

  • Sign up for our newsletter on our website.
  • Follow us on social media for the latest updates and exclusive deals.

Thank you for shopping with TREWSX LLC! If you have any other questions or need further assistance, don’t hesitate to reach out to us. We’re here to help!