At TREWSX LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you’ve ordered, we offer a hassle-free return and exchange policy. Please read the following terms and conditions carefully to ensure a smooth process.

1. Eligibility for Returns and Exchanges

  • Return Period: You may return or exchange any product within 30 days of receiving your order.
  • Condition of Items: To qualify for a return or exchange, the products must be unused, unworn, and in the same condition as when you received them. The items must be in their original packaging, with all labels and tags intact.
  • Non-Returnable Items: Certain items, such as underwear, socks, or products that have been personalized, are non-returnable for hygiene reasons.

2. Return Process

  • Initiating a Return: To initiate a return or exchange, please contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number. We will provide you with the necessary instructions for the return process.
  • Return Shipping: Customers are responsible for the shipping costs associated with returning the products to us. We recommend using a tracked shipping method, as we cannot be responsible for lost or damaged items in transit.
  • Exchange Process: If you wish to exchange your item for a different size, color, or product, please follow the same return process. Once we receive your returned item, we will process the exchange and ship the new item to you.

3. Refunds

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: After receiving your returned item, we will inspect it and process your refund within 5-7 business days. Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.
  • Shipping Costs: Original shipping costs are non-refundable. If you received free shipping on your order, the original shipping cost will be deducted from your refund amount.
  • Duties and Taxes: Any customs duties or taxes incurred at the time of delivery are the customer’s responsibility. If applicable, these costs will not be refunded by us. Customers are responsible for paying these duties when collecting their goods.

4. International Returns

  • Customs Duties: If your order was shipped internationally, please be aware that any customs duties, taxes, or fees incurred during the return process will be the responsibility of the customer. You will need to handle and pay for these fees directly with your local customs office.
  • Return Shipping Costs: The return shipping cost for international orders is also the responsibility of the customer. We recommend choosing a reliable shipping carrier that can provide tracking information.

5. Damaged or Defective Items

  • Report Issues: If the product you received is damaged or defective, please contact us within 7 days of receiving the product. We will provide a full refund or send a replacement product at no additional cost to you.
  • Return of Defective Products: If you are returning a defective product, please contact us for a pre-paid return label. We will cover the return shipping costs for defective or damaged items.

6. Refused or Undelivered Packages

  • Undelivered Packages: If your order is returned to us due to an incorrect or incomplete address, or if the delivery is refused at the time of arrival, the customer is responsible for the return shipping cost. Once the product is returned, we will issue a refund for the purchase price minus any return shipping fees and original shipping costs.

7. Exchanges for Incorrect Size or Style

  • Exchanges: If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the item you prefer. You will be responsible for the shipping costs of returning the original item and shipping the replacement item.

8. Final Decision

TREWSX LLC reserves the right to refuse returns or exchanges that do not meet the criteria outlined in this policy or that are returned in unsatisfactory condition. We also reserve the right to update or modify this Refund and Returns Policy at any time without prior notice.