Thank you for shopping with TREWSX LLC! We are committed to ensuring that your purchase reaches you safely and in a timely manner. Please read our shipping policy below to understand how we handle shipping for all orders.

1. Shipping Rates and Free Shipping

  • Free Shipping: We offer free shipping on orders over US$39.90.
  • Standard Shipping Fee: For orders under US$39.90, a standard shipping fee of US$7.00 will apply.
  • Worldwide Shipping: We ship to locations worldwide, including the United States, European Union, Asia, and other international destinations.
  • Note: The shipping fees will be calculated and displayed at checkout based on your shipping address.

2. Shipping Processing Time

  • Order Processing: All orders are processed within 2 business days from the time they are placed. Please note that orders placed on weekends or holidays may take longer to process.
  • Order Confirmation: Once your order is confirmed and processed, you will receive a tracking number to monitor the progress of your shipment.

3. Estimated Delivery Time

  • United States and European Union: Orders delivered to the United States and European Union generally arrive within 15-20 business days from the date of dispatch.
  • Rest of the World: Orders shipped to other international locations typically take 20-25 business days for delivery. Please note that delivery times may vary depending on the destination and any potential customs processing delays.

4. Shipping Method

  • Carrier Information: We use reliable carriers for shipping your orders. The carrier used for your order may vary depending on the destination, but we ensure that all shipments are sent via a secure and trusted method.
  • Packaging: All products are carefully packed in durable packaging to prevent damage during transit. We take extra care to ensure the safety of your items throughout the shipping process.

5. Tracking Your Order

  • Tracking Number: Once your order has been shipped, we will send you a confirmation email with a tracking number so you can follow the status of your package.
  • Tracking Updates: You can check the tracking information online via the shipping carrier’s website to stay updated on the estimated delivery date and current location of your package.

6. Customs, Duties, and Taxes

  • Customs Charges: International orders may be subject to additional customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.
  • Customs Clearance: Please be aware that customs clearance procedures may cause delays beyond the estimated delivery time. TREWSX LLC is not responsible for any customs delays or charges.

7. Shipping Restrictions

  • Shipping Address: Please ensure that the shipping address provided is correct and complete to avoid any delivery issues.
  • Undelivered Packages: If a package is undeliverable due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipping or returning the order.

8. Lost or Damaged Packages

  • Damaged Goods: If your package arrives damaged or you suspect your goods were damaged during transit, please contact us immediately at [email protected]. We will resolve the issue promptly, including providing a refund or sending a replacement, as needed.
  • Lost Packages: In the unlikely event that your package is lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate the issue with the carrier. We will work with you to ensure the matter is resolved.

9. Delivery Delays

  • Delays: Occasionally, external factors such as weather conditions, customs inspections, or carrier-related issues may cause delays in delivery. While we strive to meet the estimated delivery times, these factors are outside of our control.
  • Notifications: If your package is delayed beyond the expected time frame, we will notify you of any known issues or delays and assist you in tracking your shipment.

10. Returns and Exchanges

  • Please refer to our Return and Refund Policy for more information on how returns and exchanges are handled, including shipping fees and conditions for returns.